Service & Repair
Shipping Policy
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Return Policy
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Warranty Policy
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Payment Policy
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Pre Sale Questions
Can your Ebike be used on public roads? Do you have CE or EN 15194 certification?
Since the launch of HITWAY E Bike, We have listened to more demands from customers. From 2023, we will Launchcompliant electric bicycle, which you can ride on public roads. As a result, the original pure electric mode has beenremoved.
All HITWAY products have CE certification. That is EN 15194 certification, the certification will be sent together with yourebike. lf you need a certificate in pdf version, please contact us.
Can you ship to my country?
NA
What payment methods do you support?
NA
Do you guys offer a refund or exchange?
NA
Do you guys provide customer support during weekends / holidays?
NA
Does your Ebike come with a throttle?
NA
Technical Questions
is your E-bike waterproof?
Our E-bike is waterproof IP54, with a certain level of waterproof, it still leaves the device susceptible to damage if faced with jets of water, or temporary or continuous immersion in water. So we recommend that you try to avoid using it in the rain and dry it in time after use.
How do I setup my ebike/escooter?
NA
How long does it normally take to recharge?
NA
Can ladd a child seat?
NA
What is the expected lifespan of the battery?
NA
Do I need to charge my e-bike after receiving it?
NA
